9 November 2026
The Trustees have carried out a review of the Scheme’s administration services to make sure that you, the members of the Scheme, are getting the best possible service.
Following the review, the Trustees have decided to replace Capita as the Scheme administrator with a company called Brightwell. Brightwell manages administration for the BT Pension Scheme and the Mineworkers’ Pension Scheme, two of the largest private sector pension schemes in the UK.
The Trustees chose Brightwell for its focus on providing members with a high-quality service.
The Trustees will keep paying your pension as normal during this process
Capita will stay on as the Scheme’s administrator to help manage this process until October 2027, when Brightwell will take over. During this time, Capita will continue to pay members’ pensions and be the first point of contact for queries.
The Trustees would like to thank Capita for its hard work supporting the Scheme and its members over the last 9 years.
We will keep you updated on the Scheme website whenever there is news to share.